OneDrive app is crashing every time I open it on iPad

Anonymous
2025-03-20T21:06:01+00:00

My OneDrive app on my iPad Pro 13 (OS 18.3.2) continually crashes. I have reinstalled it over and over, cleared the account settings multiple times and nothing is working. I have tried signing into multiple OneDrive accounts (home, school and work) and the app opens up in a frozen screen for about a minute and then crashes and closes. I have plenty of storage on my ipad and OS is updated.

Microsoft 365 and Office | OneDrive | For business | iOS

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  1. Anonymous
    2025-03-21T11:53:49+00:00

    I have tried all of these suggestions, multiple times. OneDrive app is working fine on my other devices. This is a brand new ipad and the app was working with no issues until this week.

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  2. Anonymous
    2025-03-21T05:05:24+00:00

    Dear Rastorga,

    Thank you for reaching out. We appreciate the details you've provided. Since you've already tried reinstalling the app and signing into different accounts, let's try the following additional troubleshooting steps:

    Force Quit and Restart:

    • Close the OneDrive app completely (swipe up from the bottom of the screen and swipe OneDrive off the list).
    • Restart your iPad and then try opening the app again.

    Check for Any Pending App Updates:

    • Open the App Store, go to your profile icon, and check if there's an update available for OneDrive.

    Try Using a Different Internet Connection:

    • If possible, switch to a different Wi-Fi network or try using cellular data to see if the issue persists.

    Check for iOS Background App Refresh Settings:

    • Go to Settings > OneDrive, ensure Background App Refresh is enabled.

    Test on a Different iPad (if available):

    • If you have access to another iPad, try signing in there to check if the issue is specific to your device.

    **Contact Support:**If none of these steps work, it might be a good idea to contact Microsoft Support directly. They can provide more specific troubleshooting steps and escalate the issue if necessary.

    We sincerely apologize for the inconvenience and any disruption this may have caused.

    To create a support ticket, you need to have admin privileges. If you are the Microsoft 365 admin of your organization, you can sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. Otherwise, please refer to How do I find my Microsoft 365 admin?

    Thank you for your time and patience, we hope you have a great day!

    Best Regards,

    Community Moderator | Sophia

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