Agreed. I have the exact same issue. Installed and reinstalled about 10 times now. Had my IT guy open a ticket for Microsoft and no response for the last 2 days. What in the literal hell is going on?
Same here. The guy just told me the same pointless procedures again and again and again......
In the latest reply he even asked me to create another ticket from the iPad in question so as to retrieve the log files.
(Do it yourself! Ask your testing team to try it on a 13-inch iPad, run the app and get the logs)
Really incompetent. Both MS's support desk and testing teams.