while creating a account in microsoft visio at security check, its not accepting my number, it shows error like" we need additional info for ur identity",tried with different mobiles number,same error

Hello Janani shobiga**,**

Good day! Thank you for reaching out to Microsoft community.

As per your description, it seems like that you are unable to proceed with creating an account in Microsoft Visio because the security check is rejecting your phone number. Despite trying multiple phone numbers, you are encountering an error message: "We need additional information for your identity."

For your information, Microsoft support team department is separate from Microsoft community. This is public place where everyone can share their initial experience.

As we are from community team, we can only assist you to troubleshoot the query and providing you required information for feature’s availability status.

If you want to get support (with MS billing team), there are two options:

1. Call support (after a certain period of time the AI will redirect to a real person with right navigation of Q&A).
2. Creating a service request from the admin center.

Meanwhile, Contact Microsoft Support:

1. Visit this site: Contact - Microsoft Support.
2. Type your problems in the search box. For example, account, login issues/tax invoices/refunds, etc.
3. Now click on Get Help and select Contact Support below.
4. Go to the Products & Services tab and choose the Microsoft 365 & Office or Other Products category
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the Chat with a support agent option in your web browser.

Note: The Chat support team only works at certain times, so if the last window says you're not available, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

However, here is reference article of a user with same scenario as yours and finally he solved it by himself by not adding an additional 0 for international phone number.

• For your reference: Microsoft 365 - Unable to Sign Up for Business Account - Microsoft Community.

If the reference thread does not work with your scenario, you may try again after a day or two because sometimes due to system/ service incident on your location for Microsoft, some system does not work properly.

And you still fail to compete the transition of new exchange online license, you can record a video and share with me via private message.

It will be better if you follow the steps and record the setup process so I can understand exactly what you are experiencing.

Reproduce the issue from the beginning and while you do remember to record whole scenario.

• Instructions on how to record your screen in PowerPoint can be found here: Record your screen in PowerPoint - Microsoft Support.

After you are done, send the attachment here in Private chat platform only.

Note: to access private message platform, please click on your name, on the right top corner. Select My Profile > View Private Messages.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thanks for choosing the MS community.

Looking forward to your response and have a great day ahead!!

Sincerely

S M Nazmun Nur | Microsoft Community Moderator