A pop-up continually inserts itself on my Mac screen, and I can't get rid of it!

Anonymous
2025-01-24T01:55:03+00:00

A pop-up continually inserts itself on my Mac screen: "Microsoft Sharepoint wants to use your confidential information," and I can't make it stop. I can "deny," but it just comes back. I have no use for Sharepoint! I have read solutions here that I have tried to follow, but can't. I also can't figure out how to get Microsoft Support. It's maddening! Can anyone help? Thank you!

Microsoft 365 and Office | SharePoint | Other | MacOS

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  1. Anonymous
    2025-01-26T16:27:06+00:00

    I have a PC and a new MAC. I went to the hassle of buying Office Pro 2024 for MAC and expected to be able to run both systems. The migration has been such a nightmare. I was given no choice about loading the new Outlook, even though it has no facility to import PST files. Their online information (the only way they will communicate) says to push the revert legacy Outlook; in their wisdom they've actually removed the facility. A helpful insider let me access a site where the legacy Outlook could be downloaded, so I uninstalled all the Office products as instructed, loaded the legacy Outlook, imported the PST files, then uninstalled the legacy Outlook and reinstalled Office 2024. Upon installation it asked if I wished to retain the legacy Outlook to which I said yes. All downloaded, I went into Outlook and thought - At Last I may be able to work. NO. I came out of Outlook and when I went back in without any warning it decided I was going on New Outlook whether I want it or not. No facility to retain the legacy product. It hasn't properly migrated either my Calendars or my Contacts and in reality it's a totally different program. It's like taking your car in for a regular service and being presented with a totally different vehicle when you go to collect. I will NEVER purchase another Microsoft product. Can anyone suggest a suite of products to run on a Mac that is designed by an honourable company?

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  2. Anonymous
    2025-01-24T04:38:50+00:00

    Hi Amy,

    I went through your post carefully and thanks for your sharing with the very detailed error information, it seems like I have managed to find the related similar threads from our community and also the Apple Community. For your reference:

    Since a few days I'm receiving the alert "Microsoft SharePoint wants - Microsoft Community

    Keep getting pop up for Microsoft SharePo… - Apple Community

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Hence, I suggest you first try to remove Keychains for Microsoft Office. Open the Keychain Access app on your Mac, select the related Office or OneDrive keychain in the Keychains list, and choose File > Delete Keychain [keychain name]. Also, if you are not using OneDrive or other Microsoft services, you can try uninstalling the Microsoft Auto-Updater. Reference: how to permanently kill AutoUpdate - Microsoft Community

    I appreciate your understanding that sometimes initial suggestions may not solve the problem very soon. However, we can work together to reduce and resolve the situation. Therefore, please be patience and provide more information back with me so that we can continue working.

    Please correct me if I made any misunderstanding and I will be here waiting for your updates.

    Appreciate your time and patience. Hope you a nice day and stay safe!

    Best Regards,

    Mia

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