I got a license of Visio 2024 professional and added it to my office account - but cannot install it

Question

I got a license of Visio 2024 professional and added it to my office account - but cannot install it

Anonymous

Hi there,

I add a Visio 2024 professional one time purchase license to my office account. The license was added and going to https://www.microsoft.com/de-de/microsoft-365/p/visio-professional-2024/cfq7ttc0prmb it says "you already purchased it - install" (translated from german). When I click on it, it downloads a office installer but Visio never shows up.

What can I do?!

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Answer 1

Dear StefanHubert,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, we're sorry to hear that you are having issue installing Visio Professional 2024.

To help you better, we would like to collect more detailed information you're experiencing so that we can have a further investigation:

Are you having issue with Mac or Windows device? Please note that Visio desktop app is for Windows only currently.
Is there any Office suite installed on the device? If yes, please share your Office version with us. Please take a screenshot with the steps shared in What version of Office am I using? - Microsoft Support.
If using Windows device, we'd also like to confirm if there's any error prompt when running the Office installer downloaded?

Meanwhile, please also check if Office Deployment tool can help install Visio on your Windows device. You can choose to install Visio with the help of Office customization tool.

For your reference: Overview of the Office Deployment Tool - Microsoft 365 Apps | Microsoft Learn

Overview of the Office Customization Tool - Microsoft 365 Apps | Microsoft Learn

Office Customization Tool - Microsoft 365 Apps admin center

Welcome to post back when you have any update, we will continue doing best to assist you.

Your understanding and patience will be highly appreciated. We hope that you are keeping safe and well!

Thanks for your cooperation.

Sincerely,

Rhoda | Microsoft Moderator