Views incorrect on microsoft sway

Question

Views incorrect on microsoft sway

Anonymous

The views are not correct on the sway. Need this to be accurate to monitor engagment.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Dear Chloe,

Good day! Thank you for contacting the Microsoft Community. We are here to assist you

It sounds like you're experiencing some issues with Microsoft sway. To better understand the issue, we kindly request some additional information. Could you please provide the following details:

What do you mean views are not correct on the Sway ? Is there any loading problems or errors?
Can you describe how you are accessing the Sway ? Are you using a specific browser or device that might affect the view count ?
Have you noticed any specific patterns or discrepancies in the engagement metrics? For example, are there certain sections that seem to have inaccurate view counts?
Have other users reported similar issues with the Sway views? If so, what feedback have they provided?

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. If it possible please provide complete screenshots.

Have a great day and take care! 😊

Sincerely,

Naren | Microsoft Community Moderator