Question about refund

Hi bhjv uhhg,

Good day!

Thank you for raising your concern in this community. We are happy to assist you!

Based on your description, it seems that your issue involves access to sensitive information like credit card and other personal details. For security reasons, this is best handled by our billing technical support team. As moderators in the Community, we are not authorized to check any user's billing details.

Could you kindly contact the Microsoft billing team by either opening a ticket or using phone support. For more details, please refer to these links: Get support - Microsoft 365 admin | Microsoft Learn or call. You can find the phone numbers from this link:   Customer service phone numbers - Microsoft Support

You can also contact our billing or sales team support directly from this link:   Compare Microsoft 365 Business Plans and Pricing | Microsoft 365. Please refer to the options on the right side of the attached screenshot highlighted in red to reach out via email, phone, or chat.

In the meantime, you can also refer to the attached link on how to cancel your subscription if you have business account: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

Please note that our initial response might not resolve the issue right away. However, with your cooperation and more detailed information, we can work together to find a solution. If you face any challenges with the steps, feel free to let me know.

Sincerely

Albert |Community Moderator

Hello, can you please explain how to get a refund?

Hi bhjv uhhg,

Hope you are doing well,

Thank you for your reply. If you cancel your subscription within 30 days of purchase or within 30 days of your initial purchase of your regular subscription, you will receive a refund. Otherwise, you will be charged for the entire subscription period. Refunds are typically processed within 3-5 working days after cancellation.

To determine if your subscription is eligible for a refund, you must first cancel it. If you are seeking a refund due to an unrecognized charge, you can investigate it on the Manage your payments page of Microsoft account dashboard: Contact - Microsoft Support.

To cancel your Microsoft 365 Basic, Personal, or Family subscription and request a refund, follow these steps:

• Visit the Subscriptions page of the Microsoft account used to purchase your subscription: https://account.microsoft.com/services/
• Locate your subscription and click on Manage.
• On the subsequent page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
• Follow the on-screen instructions to complete the cancellation process.

For more information, you can review our complete cancellation policy in the: Microsoft Store Terms of Sale . Additional details can be found in the: How to get a refund on a Microsoft subscription - Microsoft Support.

Please note that if you still face any issue following the steps the next possible action will be to contact Billing support directly as suggested in my previous email .

Please feel free to let me know if there are any misunderstandings or concerns and thank for your time and patience.

Sincerely

Albert |Community Moderator