Why is my computer still using Microsoft Office 2021 after installing Office 2024?

You have several comments already on this thread telling you that does nothing. We see "2024" in the front splash, but all that opens is the 2021 version. Switching the license does not change the actual apps. The 2021 version is already uninstalled, yet somehow it's still the version that executes whether we're trying to open Word, Excel, or PowerPoint.

Even if you uninstall 2021 it still shows 2021 in the Product Information Box

Open WORD go to File/Account and in the top right select the SWITCH LICENSE box. Then select MICROSOFT HOME AND BUSINESS 2024.

Before anyone does that, we need a Microsoft mod to verify this solution.

I had the same issue. i had 2 licences key on my computer.

1st step is to find your keys:

"Open the command line and executed the following commands:

cd C:\Program Files\Microsoft Office\Office16

cscript ospp.vbs /dstatus

Then I searched and pointed out the last 5 characters of the Office 2021 license.

Then executed this command:

cscript ospp.vbs /unpkey:XXXXX, where I replaced XXXXX with the 5 characters of my license.

And voilà."

This is similar to my experience. You'll find my original question and the "solutions" to the problem. It now appears that there is no sure way to fix what Microsoft has done, and all the responses from Microsoft on this thread are just "Here, try this" deflections. Microsoft will not offer refunds, and it won't reel back and fix whatever the underlying problem is so all of the purchasers can uninstall the failed version and installed the fixed version. As I am now convinced from my original post, I paid $250 for vaporware. So did all of you, here.

Another thing to note is that during this time of struggling to download/install and reinstall it... this was during the weekend. I later got an email from Microsoft claiming that "Order Placed" - Your Microsoft order (number) has been processed. Any downloads you brought, except preorders, are available now.

I'm guessing it might have taken a day or two for the store license key to be verified and processed by the Microsoft Account online? It might have just been ignoring it before that. If just purchased, wait till processed. I also have a desktop and laptop; it wasn't processed till signing onto both of them. I'm installing on the laptop, but it might have needed to confirm the desktop account. It said the license key is already taken by the laptop, but that's when the processed email arrived.

However, yeah, it's quite annoying and an odd glitch. The office installer itself should check for previous versions to at least warn you to uninstall first, and that the license is currently being processed, etc.