Why is my computer still using Microsoft Office 2021 after installing Office 2024?

This is similar to my experience. You'll find my original question and the "solutions" to the problem. It now appears that there is no sure way to fix what Microsoft has done, and all the responses from Microsoft on this thread are just "Here, try this" deflections. Microsoft will not offer refunds, and it won't reel back and fix whatever the underlying problem is so all of the purchasers can uninstall the failed version and installed the fixed version. As I am now convinced from my original post, I paid $250 for vaporware. So did all of you, here.

Hi Jamezy, unless you know different, it is grabbing what Microsoft sees as the best version, and a Pro Plus 2021 will be a better version so far as Microsoft installers see it. Not sure if this is done on purpose because Pro Plus 20221 is not legit.

I have store purchased copies of:

Microsoft Office Home and Business 2021

Microsoft Office Home and Business 2024

I don't know why it would see it as a better version. Does it not come with OneNote or something the previous version has, that I need to remove?

Those licenses show up as the two options under the Apps (Switch License) and under the Microsoft Account.

I had originally tried the "default" Office installer, following the instructions on the package/license card. I later tried downloading the installer EXE from the Microsoft Account for "Microsoft Office Home and Business 2024" - both trying the "default" and the "64-bit version". They all gave the same results, defaulting back to "Microsoft Office Home and Business 2021" each time.

It's now saying Office 2024, except for under the Product Information, which still toggles back to Office 2021?

It says it's Version 2409 (Build 18025.20160 Click-to-Run) and fully Up-To-Date.

I'm using a Windows 11 64-Bit OS.

Thanks for the info. I will give it a try next week. Out of town for the weekend.

Hi Jamezy, unless you know different, it is grabbing what Microsoft sees as the best version, and a Pro Plus 2021 will be a better version so far as Microsoft installers see it. Not sure if this is done on purpose because Pro Plus 2021 is not legit.

Had this issue as well.

Even with uninstalling the older version and reinstalling the new version, it still defaults to the old version.

I found if you launch one of the apps, go under Account and find "Product Information". Under that there should be a new option "Switch Versions", select that and pick the new version. It should switch the Product Info to the other version, but still remains the same. You must then go below that and search for "Updates". It will try to update it to the latest/other version. I repeated this for all the apps.

Even then, it still might be the previous version. Go under Windows > Settings > Apps > Installed Apps > Microsoft Office and run a "Quick Repair" if it says it's the latest version. If it's still saying it's the previous one, uninstall it, reboot, and then reinstall the latest.

The critical key is to ensure the selected license version has been changed firstly before reinstalling or repairing it. Otherwise, it just ends up grabbing the older one each time.