TPM event logger error after cpu swap, Event id 86

Arun Kandasamy 131 Reputation points
2021-09-02T14:44:56.32+00:00

I just swapped out my cpu, my previous chip had died and just received my replacement, both 5950x, Upon boot I received " New cpu installed, fTPM/PSP NV corrupted" and it asked me to reset, which I did, now im receiving the following error:

SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps
GetCACaps: Not Found
{"Message":"The authority \"amd-keyid-578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net\" does not exist."}
HTTP/1.1 404 Not Found
Date: Thu, 02 Sep 2021 14:27:28 GMT
Content-Length: 121
Content-Type: application/json; charset=utf-8
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000;includeSubDomains
x-ms-request-id: d623448f-ee97-4ff8-a54c-c552e6a999be

Method: GET(203ms)
Stage: GetCACaps
Not found (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

How can I fix this?

Windows for business | Windows Client for IT Pros | User experience | Other

94 answers

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  1. Kadir CEBEL 0 Reputation points
    2023-02-01T10:58:25.2733333+00:00

    this problem still continues and I guess I'll install windows 10 again.

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  2. Dan Hot 41 Reputation points
    2022-10-01T16:07:28.137+00:00
    • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    • <System>
      <Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />
      <EventID>14</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x8000000000000000</Keywords>
      <TimeCreated SystemTime="2022-10-01T16:06:11.7687237Z" />
      <EventRecordID>13601</EventRecordID>
      <Correlation />
      <Execution ProcessID="4" ThreadID="380" />
      <Channel>System</Channel>
      <Computer>Daniel</Computer>
      <Security UserID="S-1-5-18" />
      </System>
    • <EventData>
      <Data Name="locationCode">0x220002a0</Data>
      <Data Name="Data">22</Data>
      </EventData>
      </Event>

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  3. Luigi Prova 1 Reputation point
    2022-09-30T22:41:11.07+00:00

    Is this perhaps the solution? Whether the error ID 86 occurs depends on the TPM chip.

    Our two HP notebooks don't show this error with Windows 10 Pro and Windows 11 Pro.

    • HP ProBook x360 435 G8 with Ryzen 7 5800U: TPM 2.0 chip by NTC, v. 7.2.2.0
    • HP ProBook 455 G7 with Ryzen 7 4700U: TPM 2.0 chip by IFX, v. 7.85.4555.0

    My PC’s motherboard is a MSI X570-A PRO with Ryzen 7 3700X: TPM 2.0 chip by AMD, v. 3.84.0.5

    • Windows 11: Error ID 86 when Windows Task Scheduler is enabled or disabled.
    • Windows 10: Error ID 86 when Windows Task Scheduler is enabled.
    • Windows 10: No error ID 86 when Windows Task Scheduler is disabled.

    (Task Scheduler → Task Scheduler Library → Microsoft → Windows → CertificateServicesClient → AikCertEnrollTask)

    To check your TPM chip: run tpm.msc in PowerShell as Administrator.

    BIOS and Drivers are up to date.

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  4. sam moss 1 Reputation point
    2022-09-30T12:52:50.397+00:00

    I had the same issue with Win10, what I did to remedy the situation was check for a new BIOS and not surprisingly there was one by Asus dealing with this issue and along with reflashing that new BIOS I also turned off TPM in the BIOS settings.
    IMO those TPM 'checks' are being sent out broadly whether you have Win10 or Win11 and those of us still on Win10 will get those errors regardless of the state of the Operating System type.

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  5. Dan Hot 41 Reputation points
    2022-09-30T12:18:37.853+00:00

    Fresh win10 install and AMD or Microsoft didnt fix the bug for over 1 year, disgusting.

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    6 people found this answer helpful.
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