This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Greetings,
Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).
I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.
I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.
Any advice is most appreciated!
Thanks
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My pleasure, Cliff. I’m glad MS is working on it. Comments are critical in my field as well, although there are no legal ramifications.
Best,
Jenn
Found a bit of a workaround, at least for the one document I am in. Under Tracking on the Review Tab, if you select "Simple Markup" then you can see the comment. If you select "All Markup", then the other edits are visible in balloons, but you cannot see the comment.
Bruce
I have been having the same problem and a version of this workaround has worked for me. One thing I have noticed is that maybe it is happening when some of the text I highlighted to attach the comment to has track changes or deletions within it? So I try to attach the comment to "untouched" words.
Hi Tara,
Yes, attaching the comment to "untouched words" also works for me. My problem is that I cannot see all of the comments already included by others in the document and attached to edited or deleted comments, unless I either view the comments in List view (which is painful), or in the Reviewing Pane, or with "Simple Markup" selected rather than "All Markup". Simple Markup gives the best view of the comments, but then you do not see the edits.
Bruce
Hello all,
I withdraw my previous suggestion about using "Simple Markup". While using "Simple Markup" allowed me to view a couple of the comments that were otherwise invisible to me in the Contextual view, I have now found at least one comment that I cannot see using the "Simple Markup" approach.
Accordingly, my current personal understanding is that the only work-arounds are to see comments in the List view or in the Reviewing Pane, both of which are painful to use.
Good luck to you all!
Bruce