Some comments not appearing in contextual view, but appear in list view.

Anonymous
2024-09-21T00:50:47+00:00

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2024-10-03T20:31:28+00:00

    Ugh! I'm going to have to go through a week's worth of my comments on this document to figure out what appears as it should and what is missing. And using list view is not very helpful for this task because I won't know what comments don't appear in contextual view until I switch out of list view and into contextual view. This is a nightmare!

    Thank you, Jennifer, for reporting in the first place. I'll try the workaround you've suggested, but you are so right. It is far from ideal.

    I really appreciate that you replied to me.

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  2. Anonymous
    2024-10-03T20:47:55+00:00

    There might be an easy way to tell. For normal comments, the text associated with the comment is pink. For the comments that disappear, the text is grey and when you select the text, the comment doesn’t appear. Sorry, I feel your pain!

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  3. Anonymous
    2024-10-03T21:05:09+00:00

    Oh, thank you, Jennifer! You have vastly sped up this process for me. I am grateful.

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  4. Anonymous
    2024-10-03T21:11:13+00:00

    My pleasure!

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  5. Anonymous
    2024-10-04T06:23:59+00:00

    Dear Jennifer,

    Thanks for your updates and kindness.

    We also have received some users reporting the issue. So you may not be the only one experiencing the issue.

    Based on Suzanne's comments, the issue has been being investigated by the related team. I understand the urgency of the issue and I hope that it will be solved as soon as possible.

    If you are using a Microsoft 365 business/enterprise/education subscription, I suggest you contact the administrator in your organization and let him follow the steps in Get support - Microsoft 365 admin | Microsoft Learn to open a support ticket to report the issue to the related team as well.

    About admin roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    The administrator should be able to open the support ticket from Help & support in the Microsoft 365 admin center.

    Then he can select the Phone support or the Email support as follows.

    @TB and Tammy, you can also contact the administrator in your organization if you are using a Microsoft 365 business/enterprise/education subscription in your environments to report the issue to the related team as soon as possible.

    Your understanding and patience are greatly appreciated.

    Sincerely

    Cliff | Microsoft Community Moderator

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