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Greetings,
Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).
I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.
I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.
Any advice is most appreciated!
Thanks
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am also having this exact issue. I noticed it on a document last week, and now I'm noticing it on a different document this week. I have subject matter experts and course coordinators at a university who need to see my editorial notes on their course documents. Has a solution been found?
Super frustrating. It’s still happening for me. Just happened in a new doc yesterday. The only workaround that I’ve figured out is to copy the content of the comment and remake the comment in a different spot and/or highlighting different words, and then delete the original comment. This, of course, is not ideal at all, but it’s the only way I can get the disappearing comments to stay in contextual view. When I called customer support, they suggested the problem was on my end. Windows just updated this morning, but I haven’t attempted to make any comments to see if the issue is fixed.
Ugh! Good luck!
I just posted the only work around that I’ve found. I copy the content of the disappearing comment and highlight a different word or text and then remake the comment. It usually stays. Super frustrating!
All of the content in my documents are confidential. There is really nothing to show. The disappearing comments disappear.
All of the content in my documents are confidential. There is really nothing to show. The disappearing comments disappear.