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Greetings,
Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).
I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.
I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.
Any advice is most appreciated!
Thanks
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for this suggestion. Although Microsoft tried to tell me that this issue was isolated to me, my computers, my SharePoint, and my OneDrive, I know that others must be experiencing this glitch.
The comments are not resolved. The comments in question vanish before they are even posted in contextual view.
Yes, that is not helpful in this case. I need them all to appear in contextual view as they should.
Thanks!
Thanks for the follow-up.
I would suggest that you copy the document content, minus the final paragraph mark (¶), into a new, blank document and see if that improves the situation.
To show/hide paragraph marks as well as other nonprinting characters, click the ¶ icon on the Home tab.
I'm having the same exact issue. Has this been resolved - or is there at least a temporary workaround beyond copying and pasting into a new document?
Dear TB,
As similar issues may have different symptoms, could you upload some related screenshots of the issue symptoms for our confirmation?
Meanwhile, please click on File>Account and upload a full screenshot of the Account page in Word for our reference.
Note: Remove any private information before uploading the screenshots.
Your effort and time are greatly appreciated!
Sincerely
Cliff | Microsoft Community Moderator
I'm having the same exact issue. Has this been resolved - or is there at least a temporary workaround beyond copying and pasting into a new document?
Are you saying that copying and pasting into a new document fixes the issue in your document? In that case, document corruption is a likely underlying cause.
I haven't received any further updates from the Office team since late August, when I was informed that the issue is being investigated.