Some comments not appearing in contextual view, but appear in list view.

Anonymous
2024-09-21T00:50:47+00:00

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2025-02-05T02:06:06+00:00

    Thank you for this!! I second this message.

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  2. Anonymous
    2025-02-05T02:48:22+00:00

    Helpful, thanks!

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  3. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2025-02-05T08:04:51+00:00

    The latest word from Microsoft was very clear that the issue with comments being invisible because they are associated with text marked for deletion is not going to be fixed. Priorities can change, of course, but I got no indication that this is likely to happen. Obviously, it would be wrong of me to pretend that change is possible, when it appears not to.

    The other issue you mention, which applies to comments and formatting changes, is still being investigated. (This is also made clear in my previous reply.) Do send additional feedback to Microsoft, if necessary. The developers are not going to read the forums.

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  4. Anonymous
    2025-02-05T20:36:11+00:00

    I appreciate the workaround but in my situation we are working across several groups for the review, not just my team. This document iterates between federal and state agencies and I cant train folks that are not on my staff. I can work internally to try and make sure we check on our end, but I would second all the notes here that say its a very odd choice to make on this subject.

    I will reach out to MS but there is a reason we all end up here. My last several interactions there were less than helpful.

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  5. Anonymous
    2025-02-05T20:45:47+00:00

    Sorry if I missed this. There's been a lot of posts since posted my message in this thread.

    What is the best way to get in touch with Microsoft? Also, is there a link to submit requests for them to fix bugs like this?

    Thanks,

    Pat

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