Some comments not appearing in contextual view, but appear in list view.

Anonymous

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

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Anonymous

2024-12-20T13:49:02+00:00

I am also having the exact same issue. I only discovered the issue today, and it is appalling that this remains a problem two months after it was first reported. I am a freelance editor, and I will have to start looking into using other doc editing software, since Microsoft is clearly incapable of maintaining basic functionality. Reliability was the main reason that I have been using Word for the last decade, and it looks like I'm going have to rethink this now. I'm certain I'm not the only one.
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Anonymous

2024-12-20T22:57:18+00:00

This bug has now hit me - two separate documents - I entered my second comment on the document, and it disappeared. I thought I was going crazy, but then it happened in the second document too, exactly the same way. I hit "send" on the comment, and it simply disappeared. However, if I hid all other tracked changes, it showed back up again, and it does show up in list view. It makes no difference if I turn modern comments on or off. It is enormously frustrating - this seems like a show stopper regression.
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Anonymous

2024-12-25T21:08:11+00:00

Same problem, been going on for many months. Maddening. Leads to errors in my documents when comments are not seen.
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Anonymous

2025-01-21T11:32:35+00:00

Struggling with the same issue!
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Anonymous

2025-01-21T19:20:00+00:00

STILL HAPPENING over here. It’s maddening. I am collaborating on/managing multiple projects, one for The Lancet, the top medical journal in the world, and it’s crunch time. We have multiple collaborators from across the globe. So many comments are being missed. Also, a new development, while editing someone else’s edits, I modified the text connected to their comment and THEIR comment disappeared. I struggled to get it back. I am going to report this issue daily until it’s fixed. It’s been months.
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