Some comments not appearing in contextual view, but appear in list view.

This bug has now hit me - two separate documents - I entered my second comment on the document, and it disappeared. I thought I was going crazy, but then it happened in the second document too, exactly the same way. I hit "send" on the comment, and it simply disappeared. However, if I hid all other tracked changes, it showed back up again, and it does show up in list view. It makes no difference if I turn modern comments on or off. It is enormously frustrating - this seems like a show stopper regression.

I am also having the exact same issue. I only discovered the issue today, and it is appalling that this remains a problem two months after it was first reported. I am a freelance editor, and I will have to start looking into using other doc editing software, since Microsoft is clearly incapable of maintaining basic functionality. Reliability was the main reason that I have been using Word for the last decade, and it looks like I'm going have to rethink this now. I'm certain I'm not the only one.

I am having exactly the same issue. It’s seems that it is still not resolved.

Thanks for this temporary workaround. I have tried all the other suggestions mentioned here such as highlighting a different portion of the text, but this can only be done if the comment is new. If the comment already has few ongoing comments from others, this method can't be used. Also, it's not too full proof as the comment can disappear again suddenly. Now I understand it's due to unaccepted formatting changes. I tried accepting the format changes and true enough, the comment appear again in Contextual view. Jennifer mentioned earlier this problem occurs ever since a Microsoft update? Coz I remember Word has never had any such issues before with the comments, even with all the formatting changes and this only occur for me in the past few months. I thought it was a corruption with my laptop that causes this, but since sooo many of you are reporting the same issue, then it's definitely a bug. I have also reported to Microsoft directly via their Help function, but so far don't have very high hopes they will respond or even try to find a fix.

If anyone knows someone connected to Microsoft, can they please get the word out to fix this small, but verry annoying issue. As mentioned by most people here that uses Word often, being able to view the comments in Contextual view and track changes (including formatting), is crucial for certain lines of work, so this issue has caused additional unnecessary challenges.

I posted on this issue long ago.

My workaround is to always use the List View, unless there are only a few edits in the document and only a few comments. But using the List View is very inconvenient, particularly if there are a lot of comments (and there often are in my line of work).

It is a little easier if you expand the vertical List View window to the left so that it covers, say, half the screen. Then you can see and edit the comments more easily.

Hoping that Microsoft will fix this soon. Good luck to everyone!

P.S. Betting this will be fixed within days after Microsoft Legal finally notices the issue while reviewing one of their own contracts!