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Greetings,
Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).
I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.
I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.
Any advice is most appreciated!
Thanks
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for you post. I work as an editor and this is causing me so much trouble. Is there anyway we can persuade Microsoft that this 'known limitation' does need to be fixed?
The latest word from Microsoft on this is that if a comment is associated with text marked as a deletion, the comment won't display in the Contextual view (but the comment will display in other views). This is a known limitation, and it is not going to be fixed.
What is still being investigated is an issue with invisible comments when the commented range is marked with other types of tracked changes (formatting changes, in particular).
STILL HAPPENING over here. It’s maddening. I am collaborating on/managing multiple projects, one for The Lancet, the top medical journal in the world, and it’s crunch time. We have multiple collaborators from across the globe. So many comments are being missed. Also, a new development, while editing someone else’s edits, I modified the text connected to their comment and THEIR comment disappeared. I struggled to get it back. I am going to report this issue daily until it’s fixed. It’s been months.
Struggling with the same issue!
Same problem, been going on for many months. Maddening. Leads to errors in my documents when comments are not seen.