Some comments not appearing in contextual view, but appear in list view.

Anonymous
2024-09-21T00:50:47+00:00

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2025-03-07T15:46:33+00:00

    There's a potential fix in the Current Channel build that was released on March 5, 2025. See the fourth bullet point under the resolved issues for Word. (also pasted below)

    https://learn.microsoft.com/en-us/officeupdates/current-channel#version-2502-march-05

    I installed this build on a test machine, and all comments are now showing correctly in Contextual View.

    Version 2502: March 05

    Version 2502 (Build 18526.20144)

    Resolved issues

    Word

    • Resolved an issue when using Track Changes where comments may not be visible in contextual view until changes are accepted or rejected.

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  2. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2025-03-01T18:33:29+00:00

    James,

    What you describe is the issue which is still being investigated, I believe.

    Make sure to send feedback to Microsoft, using the feedback facility in your version of the program. You may also want to post feedback in the portal at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.

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  3. Anonymous
    2025-03-01T18:17:15+00:00

    Thiss happens for me as well. I can confirm its not just when making a comment on text marked for deletion. However, I DO think its related to attaching comments to text that has been added or deleted with tracking changes on. This issue happened today when I attached a comment to text that had been added with Tracking Changes turned on. So I turned off tracking and then added a word and attached the comment to that, and pasted my text in the comment....that seems to have worked, at least this time.

    Microsoft, PLEASE FIX THIS

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  4. Anonymous
    2025-02-22T04:00:53+00:00

    No, unfortunately. This is still an issue. It is maddening.

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  5. Anonymous
    2025-02-21T17:35:11+00:00

    I am having the same exact issue, now in Feb 2025. It happens every so often that a comment won't show up in contextual view and I have to change to list view. Very difficult to work this way.

    The comment is not resolved, view comments is on. I can see most comments fine, but some are not there. Clicking Next Comment doesn't take you to it. Hard when you share with someone else and they don't see all the comments either.

    Has this been resolved?

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