Some comments not appearing in contextual view, but appear in list view.

Anonymous

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

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Anonymous

2024-10-08T04:29:10+00:00

It was a nightmare for me last night on an NIH grant that was due today. I did not have luck pasting into a new doc. Same issues. Also, it did not matter if I was highlighting text with track changes or without. I have not been able to discern a pattern thus far.

Wish I could be more help. This issue has caused me so much lost time. It took me 30 minutes to post an important comment yesterday, which is the absolute last thing I need with a tight deadline. Here is how I finally solved it: I wanted to highlight “SPECIFIC AIMS” to make the comment, but the comment kept disappearing. I was eventually able to make the comment stay by only highlighting the “S” at the end of AIMS to insert the comment.

Wish I could be of more help.

Jenn

ETA, moving comments from others might work, but it might be challenging to retain their identifying information.
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Anonymous

2024-10-08T00:39:21+00:00

I am experiencing the same issue in a large contract which has multiple comments from many individuals. It is impossible to paste it all into a new document, or event to copy and past comments from other persons whose comments do not show up. This is a major problem that is causing me a lot of extra work.
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Anonymous

2024-10-06T04:39:26+00:00

Hmmm…interesting. I will try this and report back.
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Anonymous

2024-10-04T23:44:24+00:00

No, not into a new doc. I copy the content of the message and select a new area in which to make the comment, which is not ideal. Then I create a new comment and copy the contents of the previous comment into the new comment that is placed in an unideal location.

Already reported to Microsoft in all the ways.

Jenn
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Stefan Blom 352K Reputation points MVP Volunteer Moderator

2024-10-04T19:45:56+00:00

Microsoft has been made aware of this issue, as I stated in an earlier message in this thread.

However, I still recommend anyone who is seeing this to report it directly to Microsoft using Help > Feedback > Report a Problem.
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