Some comments not appearing in contextual view, but appear in list view.

I have the same problem.

Certain comments are only shown in list view, or when I hold the cursor over the text where the comment is made. Copying the text to a new document resolved the problem. However, this is not because my document was corrupted.

Here's the reason why, in my case, certain comments were only shown in list view.

Like and earlier post mentioned, the problem occurs when there are comments added to text with other tracked changes. In my case, the adding of a comment by another user unintentionally also caused a formatting change. Hence the text had both a comment and a format change. When copying the text to a new document, the format change tracking was lost (not sure why), and the comment is shown. Similarly, the comment will also show in the original document when turning off "Formating" under the "Show Markup" banner.

This can easily be reproduced by typing some text, make a formatting change to one word, and add a comment to the same word. A soon as you submit the comment it "disappears" - although it can be found in the list view. Note that other changes to the text, like spelling etc, does not cause the problem.

To me this looks like a bug. Surely it should be possible to view both a formatting change and comment linked to the same text.

Hi Everyone,

I've been searching for a solution to this and in a way I'm just glad to have found others having this issue because I was wasting so much time trying to figure it out.

There seems to be no clear pattern. I thought it was when the comment was attached to tracked changes, but that's not a consistent trigger for the comment to vanish. I believe only comments attached to tracked changes disappear, but not every comment attached to a tracked change disappears.

I really hope that Microsoft figures this out. It's making editing work take so long. We shouldn't have to guess what does or doesn't cause a comment to disappear and then spend time trying to figure out which character will be safe for attaching a comment to.

Anyway, I'm on version 2409 (Build 18025.20160)

Robert

Hello all,

I withdraw my previous suggestion about using "Simple Markup". While using "Simple Markup" allowed me to view a couple of the comments that were otherwise invisible to me in the Contextual view, I have now found at least one comment that I cannot see using the "Simple Markup" approach.

Accordingly, my current personal understanding is that the only work-arounds are to see comments in the List view or in the Reviewing Pane, both of which are painful to use.

Good luck to you all!

Bruce

Hi Tara,

Yes, attaching the comment to "untouched words" also works for me. My problem is that I cannot see all of the comments already included by others in the document and attached to edited or deleted comments, unless I either view the comments in List view (which is painful), or in the Reviewing Pane, or with "Simple Markup" selected rather than "All Markup". Simple Markup gives the best view of the comments, but then you do not see the edits.

Bruce

I have been having the same problem and a version of this workaround has worked for me. One thing I have noticed is that maybe it is happening when some of the text I highlighted to attach the comment to has track changes or deletions within it? So I try to attach the comment to "untouched" words.