Some comments not appearing in contextual view, but appear in list view.

Anonymous
2024-09-21T00:50:47+00:00

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2024-12-02T08:59:29+00:00

    Hi.

    I have tried to find the reason fro this behavior, and posted a suggestion Oct 22nd.

    In short, comments do not show "inline" when the text that the comments are linked to certain tracked changes (e.g. formating change). I.e. MS Word cannot handle both a comment and a tracked formating change to a word/text, and prioritize the tracked change and "remove" the comment from inline view.

    This error can easily be reproduced by typing some text, make a formatting change to one word, and then add a comment to the same word. A soon as you submit the comment it "disappears" - although it can be found in the list view. Note that other changes to the text, like spelling etc, does not cause the problem.

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  2. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2024-12-02T08:34:25+00:00

    Can you share a sample document for illustration? (I don't know if anyone has already suggested this in this thread which is now five pages long.)

    Suzanne S. Barnhill said in October that this is being investigated; maybe she has received an update from Microsoft.

    In general, troubleshooting is often time-consuming, though, especially with issues that are not observed by all users.

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  3. Anonymous
    2024-12-02T02:39:03+00:00

    Still an issue here! It’s been over two months and no resolution.

    :-/

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  4. Anonymous
    2024-12-02T02:22:57+00:00

    I'm having the same exact issue. Has this been resolved - or is there at least a temporary workaround beyond copying and pasting into a new document?

    It's not just Jennifer, I'm also experiencing this issue where some comments are not showing up in 'Contextual' view but are available in 'List' view. And no the comments have not been resolved. Please if anyone or Microsoft can provide a solution to fix this, as it's very inconvenient to not have all the comments shown in contextual view, as we review documents and require feedback from others. If the comments are not visible in contextual view, some comments will be missed out. It's not very convenient to view in 'List' as this method displays all comments, even resolved ones, which can be distracting and make the documents too cluttered.

    Appreciate any advise please!

    Thanks,
    Catherine

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  5. Anonymous
    2024-11-06T01:51:51+00:00

    Dear All,

    Thanks for your updates and letting us know the current situations.

    Sorry for that we may have limited resources on contacting the related team directly.

    If it is convenient and you aren't the administrator, please contact the administrator and let him follow the steps in Get support - Microsoft 365 admin | Microsoft Learn to open a support ticket to the related team to see if you can get further information.

    Thank you for your time and effort.

    Sincerely

    Cliff | Microsoft Community Moderator

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