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Greetings,
Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).
I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.
I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.
Any advice is most appreciated!
Thanks
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Everyone,
I have a workaround that may be useful to some people.
Rather than selecting text when creating the Comment in a previously marked up paragraph, just place the cursor beside the text the comment relates to and then create the new comment.
I hope that helps.
I am having the same issue, and pasting into another document DOES NOT fix this for me. This is extremely frustrating. Does Microsoft have a solution yet??
Struggling with the same issue!
Same problem, been going on for many months. Maddening. Leads to errors in my documents when comments are not seen.
Hi.
I have tried to find the reason fro this behavior, and posted a suggestion Oct 22nd.
In short, comments do not show "inline" when the text that the comments are linked to certain tracked changes (e.g. formating change). I.e. MS Word cannot handle both a comment and a tracked formating change to a word/text, and prioritize the tracked change and "remove" the comment from inline view.
This error can easily be reproduced by typing some text, make a formatting change to one word, and then add a comment to the same word. A soon as you submit the comment it "disappears" - although it can be found in the list view. Note that other changes to the text, like spelling etc, does not cause the problem.
Thanks for the reminder. I do recall that discussion earlier this fall. The problem has been reported to Microsoft. How quickly it will be fixed is impossible to tell, unfortunately.
I am not sure that this is part of the issue described by the OP in this thread, though.