Some comments not appearing in contextual view, but appear in list view.

Anonymous
2024-09-21T00:50:47+00:00

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2024-12-02T02:39:03+00:00

    Still an issue here! It’s been over two months and no resolution.

    :-/

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  2. Anonymous
    2024-11-05T22:25:08+00:00

    I’m still struggling with this, although it is becoming less frequent for whatever reason. No fix that I’m aware of.

    Sorry to hear that you’re dealing with this too. I played around with selecting only one letter of a word to make the comment, but then you can’t highlight what you need to and end up rewriting things in the comments. Not great!

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  3. Anonymous
    2024-10-22T18:55:43+00:00

    Excellent sleuthing! I can't believe that this is still not fixed. When I copied and pasted to a new doc, I was still having the issue, but in light of your findings, maybe it is because there were formatting changes. As an editor, I am doing this very frequently.

    Thanks for posting your observations!

    Jenn

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  4. Anonymous
    2024-10-08T21:39:38+00:00

    Hi Tara,

    Yes, attaching the comment to "untouched words" also works for me. My problem is that I cannot see all of the comments already included by others in the document and attached to edited or deleted comments, unless I either view the comments in List view (which is painful), or in the Reviewing Pane, or with "Simple Markup" selected rather than "All Markup". Simple Markup gives the best view of the comments, but then you do not see the edits.

    Bruce

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  5. Anonymous
    2024-10-08T21:29:19+00:00

    I have been having the same problem and a version of this workaround has worked for me. One thing I have noticed is that maybe it is happening when some of the text I highlighted to attach the comment to has track changes or deletions within it? So I try to attach the comment to "untouched" words.

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