Cannot activate Office Apps with High Sierra

Anonymous
2024-10-02T16:36:17+00:00

I have deleted everything and re-installed High Sierra on an old Macbook Pro. I have an Office 365 account and downloaded and installed Office (version 16.43). When first trying to use any of the Apps (Word, for example), I get a welcome page telling me all the great things I can get and then a window to enter in my Microsoft account email address. I then get a blank window where, when logging in to my account from a browser), I would need to enter my password. The blank screen never changes. Having done a clean install of the OS, there shouldn’t be any remaining bits of Microsoft licence.

Various web pages give conflicting advice about whether or not Office can still be used, albeit without support, or not with High Sierra. Can anyone give me the latest firm evidence about the situation and, if it is possible, suggestions as to how I can activate Office 365?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

58 answers

Sort by: Oldest
  1. Anonymous
    2024-12-16T00:21:24+00:00

    Thank you for your reply, some progress but no success yet.

    Shortcut i : /oauth20_authorize.srf    then press ENTER

    shortcut f : login.live.com   then press ENTER

    Launch the App to validate enter user and next

    Within the intercepted request, modify the following response properties: 

    a. Response code (shortcut e c ): 302   press ENTER

    b. Response headers (shortcut e 9 , then a to add row): press ENTER

    Once your cursor is below the content length row, you should type 

    Location then press TAB to move cursor under Value column

    Then paste the URL you copied before (the one that looks like "https://login.live.com/oauth20_authorize.srf? lc=1046#access_token=..." 

    YES The end result is what is displayed in https://gist.github.com/user- attachments/assets/78f20893-9eb8-4ac6-965f-65ec6066fa26

    I am stuck from here

    But when press ESC to stop editing it highlight the whole text in darker colour screenshot attached ![](https://learn-attachment.microsoft.com/api/attachments/60e13b20-47ac-403b-b1de-6c871d977275?platform=QnA , not sure if it properly validate the entry?

    When I press q once,   I return first to the Flow Details window with the 3 tabs: request intercepted Response Detail

    I have to press q again to return to Flow and then if I press a nothing really happen, see attached screenshot?

    ![](https://learn-attachment.microsoft.com/api/attachments/47189005-535b-41a5-97e2-07fd5b406bd2?platform=QnA

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-12-16T16:43:14+00:00

    Once it is in that state (in the header edition screen) I think you can back up with q to return to the request details.

    Re. the image below, I think the response is missing the 302 response code change (I see a 200 there instead), which is also required for the hack to work. Also, it seems like it returned after 30s, which I think is the timeout period that we should avoid.

    In short, I think you have the request header right. You need to change that and the return status code to 302 in under 30s and, once you're back to the flow, allow it through by hitting "a". It should show a 302 response code instead.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-12-17T01:09:55+00:00

    I am doing it within 30 seconds but for some reason Code 302 does not show up, it always goes to 200 as per screen shot

    Something is NOT working in the validation sequence, once I paste the url, I can only hit ESC to validate.When you access a Mac could you please try following sequence below in case I am missing something or hiding the wrong key? Certificate installed & is trustedProxies are enabledShortcut i :   /oauth20_authorize.srf    then Hit ENTERshortcut f :  login.live.com   then Hit ENTERLaunch MS App to validate enter user and  Hit  nextWithin the intercepted request, modify the following response properties:a. Response code (shortcut e c ): 302   Hit ENTERb. Response headers (shortcut e 9  a to add row): Hit ENTEROnce your cursor is below the content length row, you should typeLocation   then Hit TAB to move cursor under Value columnThen Paste the URL you copied before (the one that looks like "https://login.live.com/oauth20_authorize.srf? lc=1046#access_token=..."YES The end result is what is displayed in https://gist.github.com/user- attachments/assets/78f20893-9eb8-4ac6-965f-65ec6066fa26Hit ESC to stop editing it highlight the whole text in darker colourHit  q once,It returns to Flow Details window with the 3 tabs: request -  intercepted - Response DetailHit  a but it goes to 200 instead of 302? All done within 30sec limit

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-12-17T03:17:24+00:00

    It is hard to tell what is missing from the steps you mentioned - I think it may be related to the sequence with the end characters you've shared.
    Tomorrow I should be able to test this sequence once again. Let me take a look at that and share an exact sequence you can follow with the keyboard to get the flow response edited and allowed through correctly. Hopefully it'll get you through this time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-12-18T01:15:19+00:00

    I managed to reproduce the issue you faced. Try to do the Status Code change step after you change the header - that should allow it to retain both changes to the response.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments