Cannot activate Office Apps with High Sierra

Anonymous
2024-10-02T16:36:17+00:00

I have deleted everything and re-installed High Sierra on an old Macbook Pro. I have an Office 365 account and downloaded and installed Office (version 16.43). When first trying to use any of the Apps (Word, for example), I get a welcome page telling me all the great things I can get and then a window to enter in my Microsoft account email address. I then get a blank window where, when logging in to my account from a browser), I would need to enter my password. The blank screen never changes. Having done a clean install of the OS, there shouldn’t be any remaining bits of Microsoft licence.

Various web pages give conflicting advice about whether or not Office can still be used, albeit without support, or not with High Sierra. Can anyone give me the latest firm evidence about the situation and, if it is possible, suggestions as to how I can activate Office 365?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

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  1. Anonymous
    2024-10-06T09:49:47+00:00

    I am also having the exact same problem. Is there an answer to this, or are we now no longer able to use Office programs with Mac OS 10.13.6?

    There are numerous references on the internet giving advice on how to activate Office on High Sierra but almost all are dated a few years ago and I suspect that, since then, Microsoft has changed things so that activation cannot be done. I have tried everything that I could find but without success and have now installed Libreoffice - it is not ideal but does provide a means of working. The recent issues of Libreoffice do not work on High Sierra and you will need the archived version of 7.4.0.1 at this link:

    https://downloadarchive.documentfoundation.org/libreoffice/old/

    If you do manage to activate Office, please post back here the way you did it.

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  2. Anonymous
    2024-10-09T16:29:43+00:00

    I am having the exact same problem. A formerly activated office that I've not used for a few months. It's now deactivated, and when I try and activate it, I just get a blank page after clicking 'Next' having entered my email address.

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  3. Anonymous
    2024-10-09T20:21:41+00:00

    Thank you so much for the Libre Office idea, I downloaded version 7.4, a slightly newer one, and it works on my Mac. High Sierra. I guess that is what I am going to have to do, going forward. It will be a learning curve, I have used Word since it first came out in the late 80s, and it's a shame I need to change now, but if my legitimate copy of Office no longer authenticates, I have no choice.

    However, having spent so much money on perpetual licenses in the past dictates that I cannot just leave a computer behind that still works fine, and I still have working copies of Adobe Creative Suite on it I bought before everything went to a subscription. I love it and want to keep using it, so older OS is the way to do it.

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  4. Anonymous
    2024-10-09T21:29:03+00:00

    Thank you so much for the Libre Office idea, I downloaded version 7.4, a slightly newer one, and it works on my Mac. High Sierra. I guess that is what I am going to have to do, going forward. It will be a learning curve, I have used Word since it first came out in the late 80s, and it's a shame I need to change now, but if my legitimate copy of Office no longer authenticates, I have no choice.

    However, having spent so much money on perpetual licenses in the past dictates that I cannot just leave a computer behind that still works fine, and I still have working copies of Adobe Creative Suite on it I bought before everything went to a subscription. I love it and want to keep using it, so older OS is the way to do it.

    In this day and age when we are constantly being exhorted to avoid waste, protect the environment and conserve resources, it is unforgivable for companies like Microsoft and Apple to force us to abandon perfectly serviceable technology, both hardware and software. I am not expecting life-time support (not that there seems to be much support anyway), accept limitations and recognise that bells and whistles aren’t there but it is not asking much for companies to refrain from deliberately sabotaging working items. Yes, we expect that our 10-year old car will not work as well as the latest model and that it might become increasingly difficult to maintain but we don’t expect the manufacturer to destroy its electronics to force us to buy a new vehicle.

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  5. Anonymous
    2024-10-10T17:13:01+00:00

    Thanks FFS MS! You put into words exactly what I was feeling about this. Thanks for adding that excellent addition. I am betting more people will become fed up with paying for the same software over and over again. The timed kill switch apparently programmed into perpetual licenses really bothers me.

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