Microsoft Translator Not Translating

Anonymous
2024-08-20T15:28:28+00:00

Using Translator in a group conversational setting for my ELD (English Language Development) class. Students can join the conversation session, but after the first few words are translated into their chosen language, the transcript stops translating and only shows English/English. I am using Lenovo ThinkPad, students are on Chromebooks.

Additionally, for some reason, when students join the session but have to leave to refresh the page or internet connections, the session still recognizes them as in the session. Still, they cannot rejoin or access the conversation.

We have restarted computer systems, tabs, windows, and the app. We have also started new sessions. The issues began on Thursday, 8/15/24.

Microsoft 365 and Office | Translator | For education

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

43 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-12-11T16:27:57+00:00

    I just posted a new thread about this issue and then found this one after the fact. Looks like we're not the only ones having this issue. We have students in our district who do not speak English and started using Microsoft Translator last year on Chromebooks to work with these students. However now we're having issues where spoken words are only appearing in English (or at least when the participant selects Ukrainian or Hindi, as those two I tested with).

    Interestingly, it worked when the conversation started from an iOS app, but that's not a viable option for us right now. I'm wondering if this app is just being slowly left to die?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-12-11T16:57:53+00:00

    My IT guy says that it is being phased out. He did say something would replace it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-12-11T17:39:05+00:00

    I just posted a new thread about this issue and then found this one after the fact. Looks like we're not the only ones having this issue. We have students in our district who do not speak English and started using Microsoft Translator last year on Chromebooks to work with these students. However now we're having issues where spoken words are only appearing in English (or at least when the participant selects Ukrainian or Hindi, as those two I tested with).

    Interestingly, it worked when the conversation started from an iOS app, but that's not a viable option for us right now. I'm wondering if this app is just being slowly left to die?

    That is my estimation. If anyone has gotten anywhere with Microsoft tech support please reply!

    I've tried tons of troubleshooting and can't make out any distinct patterns. I've tried the iOS workaround, it's more often successful, but had it fail too.

    I don't think anyone is maintaining the model for the app. The people who were using it were just beta testers for a paid version. I've seen similar translation functionality reported for Azure AI Services, but that's not a standalone app. I'm not a programmer but sounds like it needs a separate app to work with; needs a UI to interact with.

    Hopefully, they'll add speech-to-speech translation to Teams or whatever. I've given up hope for the app to be restored.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-12-12T01:53:36+00:00

    We are helping numerous schools in NYC communicate with students using Translator Converse Mode. However, we have decided to focus solely on the iOS app, as the Chromebook app has proven unreliable. On good days, it's an excellent tool, but it can be quite unpredictable.

    I wish Microsoft would recognize the value of this tool and the significant impact it has on education.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more