Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

Anonymous
2024-11-28T08:06:29+00:00

Is Microsoft Support and Recovery Assistant (SaRA) Dead? November 2024. I see its migrated to Get Help.

I can't seem to open it anymore.

It was my very effective tool to troubleshoot Office application problems.

Can you help provide alternatives? and must be a Microsoft product like SaRa.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-15T17:20:19+00:00

    This was the straw.

    I've been thinking about this since 2010.. And enough is enough.

    And I've just sent a newsletter to all of my clients saying we are done with promoting MS products.

    We will continue to support you as a business but we as an organisation are done with MS, its clear the management at MS have lost there way and continues to dump on everyone else with this garbage.

    We are offering free training and demos of linux systems and non MS infrastructure.

    And we will help our clients migrate away from MS could offering.

    It might only be 250 seats I manage directly in total.

    But its about 50k per year I'm going to do my damndest to take away from MS over the next couple of years.

    Polielty F88K MS board and higher ups.

    Yours sincerely a 25 year MSP support agent.

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  2. Anonymous
    2025-01-15T17:36:32+00:00

    Please post it as soon as you got an answer.

    I am facing a lot of pressure for no reason. The tool was working very fine in checking and identifying enduser's OneDrive issues with just few clicks. With in 5 minutes, the user was back to work.

    Now we have to update everything to install "Get Help" including Engineering, Networking Help desk and Security Teams. Not to mentioned that Get Help is part Microsoft Store, which we have it completely disabled. It's just not worth it.

    I don't understand why Microsoft dropped years of Feedback for a tool that actually worked, with no warning.

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  3. Stefan Blom 352.5K Reputation points MVP Volunteer Moderator
    2025-01-15T19:56:05+00:00

    Just wondering have you heard back from them.

    The latest word (15th of January) is that this is still an open bug. No additional information has been provided.

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  4. Anonymous
    2025-01-16T14:06:50+00:00

    Thank you for all of your help

    Sara is dead

    I use my own script now

    Ron

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  5. Anonymous
    2025-01-16T14:34:42+00:00

    Care to share? :)

    Best Regards

    Dave

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