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Is Microsoft Support and Recovery Assistant (SaRA) Dead? November 2024. I see its migrated to Get Help.
I can't seem to open it anymore.
It was my very effective tool to troubleshoot Office application problems.
Can you help provide alternatives? and must be a Microsoft product like SaRa.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have sent an e-mail to the Office team, trying to find out what has happened with the original SARA application. I will post back with any updates I get.
Do you have updates?
No news yet, unfortunately.
Any update yet?
Get Help is useless, bring back SARA
After Bumbling through this dogwater program's prompts, I finally landed here for uninstallation (Office, still not sure about onedrive*) https://prod.support.office.com/en-us/f1/topic/9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?context=%7b%22themeid%22%3a%220%22%2c%22issasfeedbackenabled%22%3a%22true%22%2c%22isassistedhelpenabled%22%3a%220%22%2c%22isdeeplinkingenabled%22%3a%220%22%7d&isassistedhelpenabled=0&isdeeplinkingenabled=0&issasfeedbackenabled=true&ns=NULL&themeid=0&wt.mc_id=O365_Portal_MMaven&ocid=OO_Core_NEU_GetHelp_DG_GetHelp_Solutions
It opens the Get Help application and asks for consent to uninstall office.
I'm working now and don't have a testbench, so uninstalling my own office woulld be pretty detremental to my day, but I will try to send an update when I test this tomorrow on a user's machine.
Honestly Microsoft, just stop.
I don't understand why remove it completely all of the sudden. The tool was a major help for us with OneDrive Sync issues. Now we have to plan installing "Get Help" feature to all computers and users.
We as IT personals don't have an issue with downloading the tool every day if we have too, just to solve an issue (This is what is currently mentioned of the SARA tool after installing.)
A solution that took 5 minutes, now it's days (literally a case we have).