Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

How is anyone LOGGING IN to the Get help app to actually get it to do anything? When opened, it prompts for a log in and ONLY accepts personal accounts. I'm an admin in an Enterprise 365 Tenant. Get Help does not recognize any of our accounts, verified this on multiple machines. So MS discontinued a perfectly working app that DID work for Enterprise, and migrated the functions to an app that Enterprise customers can't even use...

Don't bother, it doesn't work, even if you log in with personal account. I tried on multiple PCs and with multiple OS/Office versions in our organization.

I spent about 2 hours scouring internet for solutions and going in circles on the stupid MS troubleshooting pages. The only solution is to download ZIP'ed old unverified SaRA version from the link in this thread and use it.

Got so frustrated with the deprecation of SARA and complete useless mess that is GET HELP, I built a powershell to replicate almost all functions of previous SARA, with the option to also use the actual Enterprise SARA (command line only) if you download that first.

Github link is below if anyone is interested. All the commands are scripted and you simply enter 'Y' or 'N' to run each process.

Download latest Enterprise SARA here: https://www.microsoft.com/en-us/download/details.aspx?id=103391 to use with my script. Needs modification for your environment.

https://github.com/Zx14KawiRacer/SARA-Replacement

***DISCLAIMER

Use at your own risk, some functions remove/reset accounts and Office software (which is the intention).

@Joe Stevens2
Still works just fine