Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

Just wondering have you heard back from them.

The latest word (15th of January) is that this is still an open bug. No additional information has been provided.

Please post it as soon as you got an answer.

I am facing a lot of pressure for no reason. The tool was working very fine in checking and identifying enduser's OneDrive issues with just few clicks. With in 5 minutes, the user was back to work.

Now we have to update everything to install "Get Help" including Engineering, Networking Help desk and Security Teams. Not to mentioned that Get Help is part Microsoft Store, which we have it completely disabled. It's just not worth it.

I don't understand why Microsoft dropped years of Feedback for a tool that actually worked, with no warning.

This was the straw.

I've been thinking about this since 2010.. And enough is enough.

And I've just sent a newsletter to all of my clients saying we are done with promoting MS products.

We will continue to support you as a business but we as an organisation are done with MS, its clear the management at MS have lost there way and continues to dump on everyone else with this garbage.

We are offering free training and demos of linux systems and non MS infrastructure.

And we will help our clients migrate away from MS could offering.

It might only be 250 seats I manage directly in total.

But its about 50k per year I'm going to do my damndest to take away from MS over the next couple of years.

Polielty F88K MS board and higher ups.

Yours sincerely a 25 year MSP support agent.

I have sent an e-mail to the Office team, trying to find out what has happened with the original SARA application. I will post back with any updates I get.

Just wondering have you heard back from them.