Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

It seems that the SARA tool has been replaced with an online troubleshooter. You can send feedback to Microsoft using the feedback portal. There is no specific category for install/uninstall, but you can try the Word category at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.

I have to agree with the OP ... I absolutely hate the Get Help app... It does not function anything like SaRA did at all. It was quick and simple for myself and my team to use SaRA for many different things. Get Help is really dumbed down and quite honestly sucks.

Microsoft please give us the option to continue to use SaRA if we want to!! That tool was sooo much more polished and easier to use.

If you use Windows 11 it should be installed by default.

If you want to directly start the app then I guess you can start the executable located here:
C:\Program Files\WindowsApps\Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe\GetHelp.exe

When started then maybe the (localised) app name will present itself and maybe you can find this app within the start/search menu.

I agree it's hard to find and even harder when a localised version is to be discovered (like 'Hulp vragen' in Dutch).

I tried this for quite a while and all I could do with GET HELP was produce links to articles to read, they completely screwed it I am furious, please give EXACT instructions on how to open the troubleshooter instead of just getting links to stupid help articles online- that do not help.

I have a 2019 terminal server and none of these are working! I'm getting error 1001. Contacting support takes days I'm busy and don't have time for this nonsense.