This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Is Microsoft Support and Recovery Assistant (SaRA) Dead? November 2024. I see its migrated to Get Help.
I can't seem to open it anymore.
It was my very effective tool to troubleshoot Office application problems.
Can you help provide alternatives? and must be a Microsoft product like SaRa.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm afraid that Microsoft developers won't see what you write here. Instead, post feedback in the Office feedback portal. There is no category for install, but you can use the Word category at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.
Literally ran into this yesterday, and it was not fun. Basically, had to manually delete all of O365 and reinstall
Something that would have taken a few minutes led to a half hour
Thanks, MS, for being douchebags and changing things once again for no reason
Did find some Enterprise command line version, after the fact, but seriously, when is WINDOWS going to be Windows and quit trying to be, MAC, Linux or any other OS?
https://www.microsoft.com/en-gb/download/details.aspx?id=103391
I did NOT have a chance to try this out
Will probably write my own uninstall script
Ron
Also was on Win1124H2
I have sent an e-mail to the Office team, trying to find out what has happened with the original SARA application. I will post back with any updates I get.
One of the worst decision Microsoft has made. SaRa was one of the useful app. At this moment I have activation problem and GetHelp just telling me ****
I have to agree with the OP ... I absolutely hate the Get Help app... It does not function anything like SaRA did at all. It was quick and simple for myself and my team to use SaRA for many different things. Get Help is really dumbed down and quite honestly sucks.
Microsoft please give us the option to continue to use SaRA if we want to!! That tool was sooo much more polished and easier to use.
yes this is true.... it doesn't scrub a damn thing now the cmd prompt runs sara but it fails, so any subsequent Office install fails as well and the only remedy is to wipe the device. So sad... this is how they push harder for paid monthly 365 I guess...