Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

Anonymous
2024-11-28T08:06:29+00:00

Is Microsoft Support and Recovery Assistant (SaRA) Dead? November 2024. I see its migrated to Get Help.

I can't seem to open it anymore.

It was my very effective tool to troubleshoot Office application problems.

Can you help provide alternatives? and must be a Microsoft product like SaRa.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-09T17:05:31+00:00

    Get Help is HOT GARBAGE. Pure and simple. It introduces significant delays because it is all "online" and all it does is call to the SaRa command line tool.

    Stop trying to be Apple. Stop fixing things that are not broken. The SaRa tool was ONE tool that actually worked, so why did you feel the need to break it and make it web based and sluggish, inefficient, and ineffective.

    GIVE US THE OLD SARA PLEASE.

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  2. Anonymous
    2024-12-06T21:06:45+00:00

    150% - I think the get help runs the command line SARA office scrub ok, but some remnants get left behind or processes keep running that block older or local installs of office using xml. I wiped a surface pro and it installed fine so it's not my xml or anything other than the new SARA tool not doing as good of a job somehow...

    are the other office wipe tools 3rd party that work as well to scrub the entire machine? would I need to do the cmd line sara scrub on all user accounts perhaps?

    maddening.....

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  3. Stefan Blom 352.5K Reputation points MVP Volunteer Moderator
    2024-12-06T14:46:56+00:00

    The feedback is definitely being read. Of course, that doesn't necessarily mean that all suggestions will be implemented.

    Not surprisingly, Microsoft being a commercial business, what they implement will be based on business decisions. For example, if many users request a change, it has a greater chance of coming true.

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  4. Anonymous
    2024-12-06T14:32:49+00:00

    I do not think they read the feedback either

    MS is constantly destroying things that worked fine, instead of resolving issues on things that do not

    but hey they look pretty...

    FWIW the feedback hub is not too intuitive, took me too long to figure out actually how to create NEW feedback, YIKES

    Take care

    Ron

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  5. Anonymous
    2024-12-06T13:33:26+00:00

    The new get help tool is utterly useless... Please re-instate the SaRa tool...

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