Microsoft Support and Recovery Assistant (SaRA) is Dead? November 2024

Anonymous
2024-11-28T08:06:29+00:00

Is Microsoft Support and Recovery Assistant (SaRA) Dead? November 2024. I see its migrated to Get Help.

I can't seem to open it anymore.

It was my very effective tool to troubleshoot Office application problems.

Can you help provide alternatives? and must be a Microsoft product like SaRa.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2025-05-30T13:36:11+00:00

    @Joe Stevens2
    Still works just fine

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  2. Anonymous
    2025-04-29T19:10:48+00:00

    Got so frustrated with the deprecation of SARA and complete useless mess that is GET HELP, I built a powershell to replicate almost all functions of previous SARA, with the option to also use the actual Enterprise SARA (command line only) if you download that first.

    Github link is below if anyone is interested. All the commands are scripted and you simply enter 'Y' or 'N' to run each process.

    Download latest Enterprise SARA here: https://www.microsoft.com/en-us/download/details.aspx?id=103391 to use with my script. Needs modification for your environment.

    https://github.com/Zx14KawiRacer/SARA-Replacement

    ***DISCLAIMER

    Use at your own risk, some functions remove/reset accounts and Office software (which is the intention).

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  3. Anonymous
    2025-04-26T09:59:36+00:00

    How is anyone LOGGING IN to the Get help app to actually get it to do anything? When opened, it prompts for a log in and ONLY accepts personal accounts. I'm an admin in an Enterprise 365 Tenant. Get Help does not recognize any of our accounts, verified this on multiple machines. So MS discontinued a perfectly working app that DID work for Enterprise, and migrated the functions to an app that Enterprise customers can't even use...

    Don't bother, it doesn't work, even if you log in with personal account. I tried on multiple PCs and with multiple OS/Office versions in our organization.

    I spent about 2 hours scouring internet for solutions and going in circles on the stupid MS troubleshooting pages. The only solution is to download ZIP'ed old unverified SaRA version from the link in this thread and use it.

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  5. Anonymous
    2025-04-25T14:39:38+00:00

    I am glad to see all the responses here, unfortunately I do not think anything will change because "they" know better
    FWIW what about LTSC, Iot, etc.
    Remember when MS made Quick Assist an APP?
    Crippled support from LTSC, but it led me to Splashtop which is inexpensive and much better anyway
    MS could of left the original SARA tool available and added one in help
    The one in help does not work BTW, or it maybe because we removed the feedback hub?
    Do not know, do not care at this point
    I will be done with this garbage soon enough
    If MS had any competition they would be out of business, we are all too entrenched at this point
    Hats off to Dave Netstable in going to Linux, but be careful as MS has infiltrated Linux and I am sure they will bugger it up soon
    MS has always had an embrace and replace mentality, it is their SOP
    Even a bigger issue than SARA is the new taskbar, ****, what a useless POS
    Take care
    Ron

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