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Dear Rick Sather,
Good day! hope you are doing well.
After further investigations, we have concluded that this issue requires resources and expertise than our forum team currently possesses. Therefore, I sincerely recommend that you create a support ticket with Microsoft Support directly by following these steps:
- Go to Contact us, sign into your personal account (In the upper right corner).
- Describe the situation, click "Get Help", and then click the button "Contact Support" at the bottom of the page.
- In Products and services category, choose the relevant category and click Confirm.
- You should see "Chat with a support agent in your web browser".
Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to the related development team. I regret any inconvenience this may cause. The fix to your concern may be checked at the back end.
Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.
Sincerely,
Ralph Chawatama | Microsoft Community Moderator