Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Letitia,
Thanks for posting in the community. We are happy to help you.
According to your description, before providing the suggestions, I would like to collect more information about the situation.
- I would like to know in which Office application the problem occurs.
- Please provide a full screenshot of the situation. You can click "Insert Image" to upload the screenshot.
We look forward to your response. Thanks for your cooperation.
Sincerely,
George | Microsoft Community Moderator