MS Access (O365) Encountering -3151 Error (ODBC Connection to Salesforce Failed) During Salesforce Data Connection Setup

Anonymous
2024-07-17T21:02:01+00:00

SOLUTION: There is a bug with the recent O365 update. Until Microsoft addresses the issue, you must revert to the previous version, 17726.20126. You can do so programmatically. Here's a command to revert to previous version: "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.17726.20126

Issue:

I have been using the built-in MS Access Salesforce ODBC driver and have successfully connected to Salesforce for several years without any issues. Recently, when I tried to run a query, I encountered the "ODBC Connection to Salesforce Failed" error.

I have attempted to refresh the link, reimport the tables, and confirmed that my Salesforce token has not changed. I checked my Salesforce login events, and I'm not seeing any attempts to login from the partner product.

Does anyone have any suggestions on how to resolve or troubleshoot this issue?

Thank you.

Microsoft 365 and Office | Access | For business | Windows

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Anonymous
2024-09-10T14:38:17+00:00

Hi,

I just downloaded the new build from today and updated the status in our documenting AFo article to this text:

Microsoft planned to release a fix for this problem in the Current Channel on Patch Tuesday, Sep 10. The update is version 2408 build 17928.20156*.*

If you do not receive it automatically, you can retrieve it by choosing Update Nowon File - Account*.*

If you were affected by the bug, please let us know if the update fixes the Salesforce connector problem for you.

Servus
Karl
****************
Access Forever News DevCon
Access-Entwickler-Konferenz AEK - 19./20.10. Nürnberg

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  1. Anonymous
    2024-07-19T18:23:59+00:00

    Can you clarify exactly how to do that?

    I tried this method (see screenshot below). But it didn't work:

    After doing the above, a couple days later I got a pop-up telling me to close all my Office apps and restart. I clicked the "X" in the upper right to avoid it.

    And BOOM! All of my Office apps closed, and I was back to square one!! :-(

    Image

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  2. George Hepworth 23,120 Reputation points Volunteer Moderator
    2024-07-19T17:48:55+00:00

    Thank you.

    Until a fix is available, you could roll back to the working build.

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  3. Anonymous
    2024-07-19T16:11:22+00:00

    7/9 was the last day the Access database made a successful connection to Salesforce. It must've updated when it was rebooted that day. I hope Microsoft addresses this issue.

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