How do I stop a pop up window from sharepoint asking to use my confidential information

Anonymous
2024-05-22T17:19:22+00:00

How do I stop a pop up window from sharepoint asking to use my confidential information.

Microsoft 365 and Office | SharePoint | For education | MacOS

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Anonymous
2024-06-07T15:58:40+00:00

On May 31, when the window popped up, I clicked on 'always allow' and entered my password. I have not had the window pop up since then, 7 days. Hopefully that did the trick. THX

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  1. Anonymous
    2024-05-22T23:07:33+00:00

    Hi George, This is the annoying window that keeps popping up. How do I stop it?

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  2. Anonymous
    2024-05-23T00:26:57+00:00

    Thank you for your instructions George.

    I'm a senior and not computer savvy, so this is above my head. Do you know if there there is someone I could call to help walk me through this?

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  3. Anonymous
    2024-05-23T00:13:03+00:00

    Hi mossioan,

    Thanks for posting back.

    According to your reply, I suggest you open the Activity Monitor (you can search for it with Spotlight). In the Activity Monitor, search for "SharePoint". You should see "Microsoft SharePoint". Click on it and then click the X in the top bar to stop the process. After that, please check if the pop-up will appear.

    Also, if the pop-up window still appears, I suggest you try the following steps to look for this SharePoint keychain and remove it.

    a. Close and quit all Office applications.

    b. Go to the Finder> Applications> Utilities> Keychain Access. Check if you find this Microsoft Identity. If you can find it, please remove it. If you can't find it, please remove all Identities related to Microsoft.

    c. Please restart your Mac and check again.

    If the above methods don't help, please post back and let us know. We will keep on assisting you.

    Sincerely, 

    George | Microsoft Community Moderator

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  4. Anonymous
    2024-05-22T22:40:48+00:00

    Hi mossjoan,

    Thanks for posting in the community. We are happy to help you.

    According to your description, please provide a full screenshot including the popup window. This can help us to better understand the situation. You can click "Insert Image" to upload the screenshot.

    We look forward to your response. Thanks for your cooperation.

    Sincerely, 

    George | Microsoft Community Moderator

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