Cannot create a conversation in Microsoft translator

Anonymous
2024-04-12T18:35:32+00:00

I am trying to create a conversation in Microsoft Translator. However, after I enter my name and language, I receive a "sorry, something is wrong. Try again later." Error message. Uninstalling, clearing cache, and clearing storage did not resolve this issue.

Microsoft 365 and Office | Translator | For home

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  1. Anonymous
    2024-08-01T11:29:32+00:00

    Today, the system will functioin as normal. Thank you.

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  2. Anonymous
    2024-07-29T15:32:04+00:00

    I found the similar one but for me, once I click to create a new conversation the system said “cannot creat anew conversation session, please try again. I try to do this on my iPhone, iPad, either on my friend iPad. There are the same problem.

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  3. Anonymous
    2024-04-12T19:10:04+00:00

    Hi, I am a Microsoft user just like yourself and I will try my best to help you as much as I can today.

    Step 1: Check Internet Connection Ensure Reliable Internet: Verify that your internet connection is stable and fast enough. Try switching between Wi-Fi and mobile data to see if the issue persists.

    Step 2: Update the App Update Microsoft Translator: Check if there's an update available for the app in the Google Play Store or Apple App Store and install any pending updates.

    Step 3: Reinstall the App Uninstall the App: Remove Microsoft Translator from your device. Restart Your Device: This can help clear any residual files or settings that could be causing issues. Reinstall the App: Download and install Microsoft Translator from your app store again.

    Step 4: Check App Permissions Review Permissions: Ensure that Microsoft Translator has all the necessary permissions enabled (like internet access, microphone, etc.). You can check this in your device settings under Apps or Applications.

    Step 5: Try a Different Device Use Another Device: If possible, try using Microsoft Translator on a different device to see if the issue is device-specific.

    Step 6: Check Microsoft Service Status Service Status: Sometimes, the issue might be on Microsoft's end. Check online for any reports on service outages or maintenance that might be affecting Microsoft Translator.

    Step 7: Contact Support Reach Out for Help: If none of the above steps work, consider contacting Microsoft support. Provide them with details such as your device model, operating system version, app version, and a description of what happens when you try to start a conversation.

    See if that helps! Please let us know if you have any questions. Microsoft Support is available for further assistance if the issue continues.

    Best regards Deeksha

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