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EDIT: I uninstalled and reinstalled Word as an older version (16.84) and Word works perfectly well.
I have an Apple MacBook Pro M1 chip from late 2020. It works perfectly well. However, Word starts lagging when I use it for a few minutes. This is not an issue with my computer – all other programmes work perfectly well while Word is lagging.
I tried uninstalling Word and reinstalling it, but this problem has persisted. I have closed all other apps bar Word, but Word still lags. I have also tried moving documents out of my OneDrive folder so they weren't being autosaved onto the cloud, but the lag persisted. Running Activity Monitor on Mac does not show excessive strain on Memory, CPU etc. from Word.
I recently installed an update, and I wonder whether this is the cause? Stumped as to how to fix this issue.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I'm having the same issues with word, - your advice is to put the newer version of word in the waste basket, and then re-install - but the link to the re-install means re-installing all the apps, word, excel, teams, ppt etc.. so do I have to bin all those existing apps before installing the newer ones?
Thanks
Viki
Hi Victoria,
Yes, the Mac support person binned all MS apps and then downloaded a different version.
Mac online support is helpful - try contacting them if you have the time and are still having issues.
I was told by Mac support not to update MS to Mac until the issue is resolved. I have an MS icon on my doc asking me to update it, but I ignore it.
The Mac Tech person stated this would take some time for MS techs to resolve as they rely on feedback from the help window sending data when it crashes.
I have also downloaded the Mac version of Office Suite (30-day free trial) as a backup should the issue happen again.
I hope you have it resolved soon.
Great thanks so much April I'll give that a go!
@All
Apparently v16.85.2 has not yet been released to the Current Channel.
Use Help> Check for Updates then click the Advanced button & select Current Channel (Preview) from the list of Update Channels. The 16.85.2 update then will be available.
You can revert to Current Channel after updating if you wish.
Bob-
To clarify, does this mean we
Will use the former OS and ms word won’t lag?
Then when Sonoma is ready to be launched with the big fix, we’ll be informed?