MS Word lagging on 2020 Apple M1 MacBook Pro

Anonymous
2024-05-18T01:38:19+00:00

EDIT: I uninstalled and reinstalled Word as an older version (16.84) and Word works perfectly well.

I have an Apple MacBook Pro M1 chip from late 2020. It works perfectly well. However, Word starts lagging when I use it for a few minutes. This is not an issue with my computer – all other programmes work perfectly well while Word is lagging.

I tried uninstalling Word and reinstalling it, but this problem has persisted. I have closed all other apps bar Word, but Word still lags. I have also tried moving documents out of my OneDrive folder so they weren't being autosaved onto the cloud, but the lag persisted. Running Activity Monitor on Mac does not show excessive strain on Memory, CPU etc. from Word.

I recently installed an update, and I wonder whether this is the cause? Stumped as to how to fix this issue.

Microsoft 365 and Office | Word | Other | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-24T22:34:25+00:00

    Someone from MS is calling today at noon. I will provide him with your feedback, and he can do what you suggest.

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  2. Anonymous
    2024-05-24T23:12:57+00:00

    I have this issue as well. It started last week and I have tried everything, including getting a new computer. I am an academic and it has cost me a week of work. This is amazing terrible for a company like Microsoft. Why is this not yet fixed.

    MacBook Pro M3 Max 2023

    Sonoma 14.5

    I just uninstalled Word and reinstalled an older version. If that does not work than I don't know what to do.

    Can someone call me?

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  3. Anonymous
    2024-05-24T23:24:06+00:00

    Please let us know what they said.

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  4. Anonymous
    2024-05-25T11:12:16+00:00

    MS phone support performed the task per your instructions. It worked for about 20 minutes, then crashed. Next, please fix this, as it has been over two weeks, and l am submitting tasks late. Not good enough MS

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  5. Anonymous
    2024-05-25T11:17:45+00:00

    Mac support downloaded a different version of Word ( go to page 1 of this thread for version details ). It seems to be working, but time will tell.

    • Call Mac support - they are super helpful and knowledgeable.

    Good luck, everyone

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