MS Word lagging on 2020 Apple M1 MacBook Pro

Dear april wickham，

Thank you for your response.

As we continue to receive feedback from other users about Word lag after the update, the development department is still actively investigating the cause of this issue and will work to fix it as soon as possible.

In order to further help the development department to investigate the cause of the problem, we also recommend that you can put forward your suggestions through the feedback in the program to help collect more information.

At the same time, if you have not been able to roll back the Office version, in order to check whether the lag is caused by the influence of other software and add-ons, you can try the following actions to see if they are effective:

1. Eliminate interference from third-party add-ons:

Home> Add-ins> Other Add-ins>MY ADD-INS>Remove all add-ins

2. Reset the normal template on Mac (rebuild your existing normal.dotm)

Close all instances of Word

Go to the following location on your Mac

~/Library/Group Container/UBF8T346G9. Office/User Content/Templates

(Note: The library is a hidden folder. To view the Library folder, click the Go menu in the Finder, and then press and hold the Option key.

Find normal.dotm

Rename it to something else, e.g. normal.old

Restart Word and your normal.dotm will be rebuilt

You can always let me know how things are going after you do the above and your answer will show us a way to solve the problem.

Best Regards,

Zenobia.Z | Microsoft Community Support Specialist

Yes - I agree and I also this situation may be a result of the Microsoft laying off 10,000 workers in 2023 in an effort to cut costs/boost profits. Often when companies approach layoffs, they lay off the older and more expensive workers, the ones with the accumulated organizational knowledge. Basically the guys who wrote the program and could fix the program, may not be there any longer. Note that Microsoft laid off 10,000 workers in a quarter that they posted an $18 BILLION profit. It's maddening because of the personal impact it's having on me but this company is big enough that this should have been fixed by now. If there's a class action lawsuit coming - I'm 100% in to join because at this point, Microsoft should be compensating users for the opportunity cost of this bug.

https://www.npr.org/2023/01/18/1149739148/microsoft-slashes-10-000-jobs-the-latest-in-a-wave-of-layoffs

Microsoft word is lagging and is becoming too slow to use. If I restart the problem resolves for a couple of hours but then returns. I tried to re-install the old version before I updated as I wasn’t having any issues before then (as advised) but the problem persists. I can go on any other app on my Mac and there is no delay. When I go onto Microsoft word my Mac fan comes on and my cpu is showing at around 100.3% for Microsoft word. Any more suggestions to fix this?

Many thanks,

Nancy

Hey! I followed the instructions given to me here in the other thread I posted: https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-word-lagging/f1974a66-dead-4ccd-b5cd-4497b35ba41e?messageId=19447bf9-ff41-45be-9f96-881bf8a14ac9

This worked for me so far. Make sure you uninstall all microsoft products. Like excel, outlook, teams etc. I just put them in the trash and emptied the trash. Then I downloaded the old version that they said to download in the thread linked above. As it was finishing downloading, there was a pop up regarding updates and I made sure to unselect auto updates that way it does not update to the new version.