MS Word lagging on 2020 Apple M1 MacBook Pro

Anonymous
2024-05-18T01:38:19+00:00

EDIT: I uninstalled and reinstalled Word as an older version (16.84) and Word works perfectly well.

I have an Apple MacBook Pro M1 chip from late 2020. It works perfectly well. However, Word starts lagging when I use it for a few minutes. This is not an issue with my computer – all other programmes work perfectly well while Word is lagging.

I tried uninstalling Word and reinstalling it, but this problem has persisted. I have closed all other apps bar Word, but Word still lags. I have also tried moving documents out of my OneDrive folder so they weren't being autosaved onto the cloud, but the lag persisted. Running Activity Monitor on Mac does not show excessive strain on Memory, CPU etc. from Word.

I recently installed an update, and I wonder whether this is the cause? Stumped as to how to fix this issue.

Microsoft 365 and Office | Word | Other | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

83 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-05-19T04:01:55+00:00

    EDIT: I too uninstalled and reinstalled Word as an older version (16.84) and Word works perfectly well.

    I have this issue, too. It started in the last few days. I use the MS Word 365 client and on an Apple M2 MacBook Pro 2023, macOS 14.4.1 23E224. My MS word is up-to-date.

    I've rebooted, I've cleared out .dotm type files (just had a couple). Both these efforts had a little improvement that then reverted. I've had to take notes in my mac notepad, the issue is so frustrating. I sure hope I don't have to roll back my MS Word. Let me know if I can send any info that can help.

    I'm glad MS knows about it and hope there is a fix soon.

    Thanks,

    T

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Jim G 134K Reputation points MVP
    2024-05-19T01:09:16+00:00

    Microsoft is aware of this bug and is investigating. Do you still get the hang?

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-05-18T12:09:29+00:00

    Dear LJRSM，

    Welcome to Microsoft Community.

    We understand that after you update Word, word is showing a delay on your Mac.

    Seeing that you indicated that you recently installed an update and then it appears that your Word program is delayed.

    You indicated that you have reinstalled Word and tried to open the file by moving it out of OneDrive, but it still doesn't work.

    issue, which may be due to compatibility information between Word and your system not being able to detect and run properly after updating Word on Mac.

    We are concerned that the compatibility information is due to the Word update. To help you further confirm if the problem is due to Word loading information, we recommend that you try to roll back your version of Word first, and then see if you can reload or view the file information.

    You can try the following actions to help you roll back your version of Word on your Mac to see if it alleviates the problem:

    Rolling back requires reinstalling your Word program, and you need to back up your files first to avoid affecting your files during the operation and causing them to be lost.

    And you can directly move your Word program to the “Wastebasket”, easy to wake up to delete and uninstall Word program information.

    Once the uninstallation is complete, you can refer to the update history in the link below to download the previous version of Word and reinstall to see if it works:

    Update history for Office for Mac - Office release notes | Microsoft Learn

    You can try downloading version 16.84 or 16.81 or older to see if it works.

    If it still doesn't work after you rollback the version, you can reply to us, and we will further help you to investigate the cause of the problem.

    We look forward to your response.

    Thanks for your patience and understanding.

    Best Regards,

    Zenobia.Z | Microsoft Community Support Specialist

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments