I am editing a large document [458K] using Word 2021 on a 2021 Macbook Pro with an M1 chip and running Sonoma 14.6.1. The deeper I got into the document, the slower things became, until I could not select a single word without getting the spinning beachball, I could not scroll, I could not select lines or blocks of text, could not move text, and in short the whole thing failed utterly.
I understand from a colleague at Intel that the large file fails because I am exceeding the capacity of the emulator in the M1 chip to translate the Intel-based commands. This should NOT be a problem three years after the release of that chip and this version of Office! I am FURIOUS.
I am using a single-payment version of Office 2021 rather than a subscription. I went to the MS site to learn more about the subscription and discovered under the Requirements tab that I need the Intel processor. This information appears nowhere on the amazon description of the product -- if it had, I would never have purchased it because Office 2019 was working fine on my machine. I was updating because I thought it would be a good idea, but it has been a total trainwreck.
I asked the support people if I could uninstall Office 2021 and reinstall the 2019 version and they agreed this would work.
I cannot do this because when I try to download the Office 2019 from my account window the Microsoft site automatically sends me the Office 2021 version instead -- I tried this four times, all the same. It refuses to let me get my Office 2019 back and I am frantic. I'm a teacher, I must be able to work on large Word files. There is no access to Microsoft support on the download page.
How can I get my Office 2019 back if the Microsoft site refuses to download it?????