OneNote feature "Send Copy of Page" suddenly not working on the iPad

Anonymous
2024-04-17T17:42:52+00:00

I use OneNote to write stuff and often need to share it with people. OneNote on iPad has the send copy of page feature that can turn my notes into a PDF that I can easily share. that's great, the problem? it suddenly stops working.

I want this feature because it is crucial for me. I tried restarting my iPad. going to the settings app and deleting all notebooks. and reinstalling from the app store. still, not working. I tried the send copy of page feature on other of my notes and they also don't work.

It doesn't show any error, you press the button and it's gone without anything to explain why it's not working. I don't know if I can include a video here bc w/ screenshots it's not clear.

Share button works. pressing the "Send Copy of Page" gets rid of the window and doesn't do anything like it's supposed to do. The invite & copy link works interestingly enough.

please tell me how to fix it I use Onenote on my iPad a lot and sending a copy of page things is crucial for me

iPad OS 17.4.1

OneNote version 16.84

Microsoft 365 and Office | OneNote | For home | iOS

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Anonymous
2024-05-19T17:06:05+00:00

It works fine with the update iPadOS 17.5

Wondeful!

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Anonymous
2024-05-21T03:29:27+00:00

To resolve the issue, I updated my iPad to the latest iOS. Then, I updated the OneNote app and force-closed it. Then I restarted the iPad.

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  1. Anonymous
    2024-04-17T18:44:05+00:00

    Hello there,

    Sorry to hear you're experiencing issues with OneNote and hope the following solutions help solve your issue:

    1. Check for Updates: Ensure that both your iPad's operating system and the OneNote app are up to date. Updates help with bug fixes and performance related issues which could be causing your issue.

    2)Reset OneNote: Try force-quitting the OneNote app and then reopening it. Sometimes, this can resolve temporary glitches.

    3)Try Different Notebooks: If the issue seems to be specific to certain notes, try creating a new note or using a different notebook to see if the problem persists.

    4)Check Permissions: Make sure that OneNote has the necessary permissions to access your files and send copies of pages. You can check this in your iPad's settings under "Privacy" and "OneNote."

    5)Reinstall OneNote: Completely delete the OneNote app from your iPad and then reinstall it from the App Store. This can sometimes fix persistent issues with the app.

    I hope the following solutions help solve your issue and should you have anymore problems/concerns please do not hesitate to contact me again.

    Thanks,

    Parth P.

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