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When setting up a protected section on Onenote on my samsung fold6 it I enable the box that says use fingerprint next time but when I go to unlock it again it asks for the password again with the use fingerprint box still enabled. It never lets me use my fingerprint to unlock the sections. Anyone know a fix for this?
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks to all who proposed this solution. I've been living with this issue since getting my new Pixel 9 Pro so it definitely has to do with getting a new phone. Thanks again! 😊
This works for me as well. Thanks a bunch!
In my case, it is a new phone. Fingertips unlock worked on my previous phone. However, fingerprint unlock works to unlock the phone, just not with onenote.
I un-installed and reinstalled the app with no chance. I'm about to uninstall the entire suite O-365 and reinstalled it. I use one drive so I'm cover with backup.
I had the same issue. I posted also on this and I believe there are several posts which Microsoft completely ignore.
It's clearly a problem with the version in Google Play - so Microsoft, it's a simple fix, why you ignore so many users.
Until Microsoft decides to address the issue and respect us, if you still want to use this product, the solution is what others said - install an older version of apk. What worked for me was to use the app from Samsung's Galaxy Store ; it worked even after upgrading the app afterwards from Play Store.
However, because of Microsoft 's attitude to ignore so many users, I switched to Samsung Notes, which have the same functionalities, works flawless and looks a lot better on Amdroid.
Lkr 307 Hit it right on the head I did what LKR said to do and it worked.
It has been driving me nuts since they 've made it not working or whatever they did...
It's sad to see the Microsoft support. People say they can't duplicate it when all of us have had problems for weeks or months.... So sad