OneNote fingerprint unlock is not working

Anonymous
2024-07-22T11:08:18+00:00

When setting up a protected section on Onenote on my samsung fold6 it I enable the box that says use fingerprint next time but when I go to unlock it again it asks for the password again with the use fingerprint box still enabled. It never lets me use my fingerprint to unlock the sections. Anyone know a fix for this?

Microsoft 365 and Office | OneNote | Other | Android

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  1. Anonymous
    2024-08-06T01:17:59+00:00

    Hi! Sam Robinson1, 

    I'm very sorry for the bad experience! In order to make the development team aware of this issue as soon as possible, I sincerely invite you to provide feedback through our feedback channel:  please click on the link: Ideas · Community (microsoft.com), where specialized developers will pay attention and comment on your feedback. After sending your feedback, you can share the feedback link in this forum so that other users with similar problems, including me, can vote for your feedback and the more votes you get, the more likely you are to get attention from the development team. Thank you for your understanding and support. Microsoft takes user feedback very seriously and if you have any ideas or suggestions for the future, you can use the feedback channels mentioned above. Best Regards Eddy | Microsoft Community Support Specialist

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  2. Anonymous
    2024-08-12T19:14:48+00:00

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  3. Anonymous
    2024-08-24T11:20:31+00:00

    I experienced the same issue yesterday with my new Google pixel 9 pro. I spent a lot of time reinstalling the app and restarting my phone multiple time. LKR307 'S recommendation worked like a charm in less than 2 minutes. Thank you!

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  4. Anonymous
    2024-08-27T02:21:29+00:00

    I was able to use thumbprint to unlock my notes with my Pixel 6a but am no longer able to with my new pixel 8. Hoping this feature will be fixed soon!

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  5. Anonymous
    2024-08-28T06:41:14+00:00

    Hi! wjmq,    Thank you for your response！We apologize for the inconvenience, please follow the feedback link provided by enthusiastic user @OvidiuPopescu above to vote!Best RegardsEddy | Microsoft Community Support Specialist

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