This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When setting up a protected section on Onenote on my samsung fold6 it I enable the box that says use fingerprint next time but when I go to unlock it again it asks for the password again with the use fingerprint box still enabled. It never lets me use my fingerprint to unlock the sections. Anyone know a fix for this?
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Eddy,
I started experiencing the same issue on my Google Pixel 8 Pro last week.
Can you see correlation with a recent OneNote release during past week or two?
Thank you in advance
Hi! Sam Robinson1,
Welcome to the Microsoft Community! I realize that you've encountered a problem with can't open OneNote properly with fingerprint unlocking and I understand how you feel. At the very beginning, I would like to explain to you that fingerprint unlocking is a security protection mechanism provided by the phone's system, and OneNote merely invokes this feature, therefore, your issue is more relevant to the phone's security settings, and I would recommend you to contact your phone provider's customer service for more specialized support regarding the fingerprint unlocking feature: Contact Us | Official Samsung Support US. Thank you for your understanding!
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
If you have fingerprint unlock enabled in other apps as well and it doesn't do the same thing, I would recommend backing up your note data, then uninstalling OneNote and downloading the latest version of the OneNote app from the Google Play Store and reconfiguring it. Thanks again for your understanding and patience! Best Regards Eddy | Microsoft Community Support Specialist