OneNote fingerprint unlock is not working

Anonymous
2024-07-22T11:08:18+00:00

When setting up a protected section on Onenote on my samsung fold6 it I enable the box that says use fingerprint next time but when I go to unlock it again it asks for the password again with the use fingerprint box still enabled. It never lets me use my fingerprint to unlock the sections. Anyone know a fix for this?

Microsoft 365 and Office | OneNote | Other | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-12T19:14:48+00:00

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  2. Anonymous
    2024-08-06T01:17:59+00:00

    Hi! Sam Robinson1, 

    I'm very sorry for the bad experience! In order to make the development team aware of this issue as soon as possible, I sincerely invite you to provide feedback through our feedback channel:  please click on the link: Ideas · Community (microsoft.com), where specialized developers will pay attention and comment on your feedback. After sending your feedback, you can share the feedback link in this forum so that other users with similar problems, including me, can vote for your feedback and the more votes you get, the more likely you are to get attention from the development team. Thank you for your understanding and support. Microsoft takes user feedback very seriously and if you have any ideas or suggestions for the future, you can use the feedback channels mentioned above. Best Regards Eddy | Microsoft Community Support Specialist

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  3. Anonymous
    2024-08-06T01:13:45+00:00

    Hi! Oleksandr Dudarenk,

    Thank you for your response!

    We have had a lot of feedback from users here with the same issue, and we apologize for the inconvenience this issue has caused many users. Thanks to our enthusiastic user @LKR307 for finding a version that works for many users. This issue may be a widespread problem, but at this time our testing has not been able to reproduce the issue, we recommend that users provide feedback to the development team, please click on the link: Ideas · Community (microsoft.com), where specialized developers will pay attention and comment on your feedback. After sending your feedback, you can share the feedback link in this forum so that other users with similar problems, including me, can vote for your feedback and the more votes you get, the more likely you are to get attention from the development team. Thank you for your understanding and support. Microsoft takes user feedback very seriously and if you have any ideas or suggestions for the future, you can use the feedback channels mentioned above. Best Regards Eddy | Microsoft Community Support Specialist

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  4. Anonymous
    2024-08-04T15:23:15+00:00

    Nevermind got the apk working thank you so much it all works now

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  5. Anonymous
    2024-08-04T15:17:33+00:00

    com.microsoft.office.onenote_16.0.17231.20016-1805865907_minAPI28(arm64-v8a)(nodpi)_apkmirror.com.apk

    It's the version I used. Jan 2024 apk. Then update via play store. You might have to enable dev options to allow side loading apps from external locations.

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    9 people found this answer helpful.
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